How can we help? Answers about Nord eSIM plans, activation, and travel data.
Browse common questions below, or contact support.
An eSIM is a digital SIM built into your device. With Nord eSIM you can activate a travel data plan without inserting a physical SIM card.
Choose a destination, pick a plan, and checkout online. Your QR code is emailed instantly for installation.
Open Settings, Cellular, Add eSIM, then scan the QR code from your Nord eSIM email. Keep Wi-Fi on during install.
Open Settings, Network and internet or Connections, then SIM manager / Add eSIM, and scan your QR code.
Yes. Keep your physical SIM for calls and use Nord eSIM for travel data on dual-SIM capable phones.
Unlimited plans are typically for personal use on one device. Choose a hotspot-supported plan if you need tethering.
Buy before travel so you can install on home Wi-Fi and connect automatically on arrival.
Email support@nordesim.app with your order number. WhatsApp support number coming soon.
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