Refund Policy

Because Nord eSIM sells digital products, refunds are limited and evaluated case by case within a short window after purchase.

Eligible reasons (typical)

• Non-delivery of the QR / activation email after confirmed payment
• Documented irreparable eSIM activation defects not caused by unsupported devices
• Duplicate accidental purchases reported promptly

Generally not refundable

• Change of travel plans after the eSIM has been issued
• Purchase for an incompatible / locked device
• Partial data usage then requesting a full refund

Email support@nordesim.app with your order number to start a refund review. This page is a working draft and does not replace a formal legal policy.