Refund Policy

Last updated: September 2026

Nord eSIM sells digital travel data products. Once an eSIM profile is issued, it cannot be “returned” like a physical SIM. Refunds are therefore limited and reviewed case by case.

When we may approve a refund

• Payment succeeded but the activation email / QR was not delivered and we cannot resend it
• A confirmed technical defect prevents activation, and the device is eSIM-capable and unlocked
• A clear duplicate purchase made by mistake and reported promptly before use

When refunds are usually not available

• Change of travel plans after the eSIM has been issued
• Purchase for an incompatible, carrier-locked, or non-eSIM device
• Partial or full data usage, then requesting a full refund
• Network performance variations that stay within normal roaming/partner-network conditions

How to request a review

Email support@nordesim.app with your order number, purchase email, and a short description of the issue. We aim to respond within 1–2 business days.

Related: Return Policy · Terms of Service · Contact Us