Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Nord eSIM (“we”, “us”) handles information when you visit nordesim.app, purchase a plan, or contact support.

Information we collect

• Contact details you provide (such as name and email)
• Order details needed to deliver your eSIM (plan, destination, order ID)
• Payment metadata from checkout providers (we do not store full card numbers on nordesim.app)
• Support messages you send us
• Basic site analytics and cookies, where enabled, to improve performance and security

How we use information

• Deliver eSIM profiles and transactional emails
• Provide customer support and troubleshoot activation
• Prevent fraud and keep the service reliable
• Improve nordesim.app (aggregated or de-identified where practical)

Sharing

We may share limited data with service providers who help us operate checkout, email delivery, connectivity partners, analytics, or support tools — only as needed to provide Nord eSIM. We do not sell your personal information.

Retention & security

We keep information as long as needed for orders, legal obligations, and support history, then delete or anonymize it when no longer required. We use reasonable technical and organizational measures to protect data.

Your choices

You can request access, correction, or deletion of personal data we hold, or ask privacy questions, by emailing support@nordesim.app.